TY  - BOOK
AU  - Wellington,Patricia
TI  - Effective customer care
T2  - Creating success
SN  - 9780749460433
U1  - 658.WEL 
PY  - 2010///
CY  - London, Philadelphia
PB  - Kogan Page
KW  - Customer relations
KW  - Customer services
N1  - At head of title: The Sunday Times
UR  - http://www.loc.gov/catdir/enhancements/fy1105/2009050536-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1105/2009050536-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy1105/2009050536-t.html
ER  -