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| 020 | _a0749459980 (ebk) | ||
| 082 | 0 | 0 | _a658.WEL |
| 100 | 1 | _aWellington, Patricia. | |
| 245 | 1 | 0 | _aEffective customer care / |
| 260 |
_aLondon ; _aPhiladelphia : _bKogan Page, _cc2010. |
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| 300 |
_axiv, 130 p. : _bill. ; |
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| 490 | 1 | _aCreating success | |
| 500 | _aAt head of title: The Sunday Times. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer services | |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy1105/2009050536-b.html |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy1105/2009050536-d.html |
| 856 | 4 | 1 | _uhttp://www.loc.gov/catdir/enhancements/fy1105/2009050536-t.html |
| 942 | _cBK | ||
| 999 |
_c2359 _d2359 |
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